Shweta Pandey SME - RVP CS Purplle

About

SME - RVP Customer Service • Purplle

Shweta Pandey is a customer service and risk management expert with over 7 years of experience. She is currently a Subject Matter Expert - RVP at Purplle, where she plays a pivotal role in the operations department. She is responsible for handling Reverse Pickup (RVP) and managing the refund process for customer return requests. She is also entrusted with identifying and implementing measures to safeguard the organization against fraudulent activities.

Shweta has a proven track record of success in meeting aggressive business goals. She has consistently exceeded expectations by delivering excellent customer support, leading to enhanced customer satisfaction and a positive impact on the bottom line. She also has experience in managing and leading a team of 14 individuals.

Shweta possesses exceptional customer service and interpersonal skills. She is an active listener and has clear written and verbal communication skills. She is also an effective time and team manager and is known for her ability to stay calm and focused under pressure. In recognition of her commitment to excellence, she has received awards and certificates in various fields, including Microsoft Excel.

Shweta is passionate about customer service and has a strong results-oriented mindset. She is eager to bring her expertise and leadership skills to any organization and contribute to its success.

How Shweta Can Add Value to Your Organization!

Shweta can add value to your organization in a number of ways, including:

• Improving customer satisfaction scores: Shweta has a deep understanding of customer needs and expectations. She is skilled at building relationships with customers and resolving their issues in a timely and effective manner. She can help you improve your customer satisfaction scores by developing and implementing customer service programs that promote loyalty and repeat business.

• Reducing costs: Shweta's expertise in risk management can help you identify and mitigate risks to your organization. This can lead to substantial cost savings. For example, she can help you develop and implement fraud prevention measures, which can reduce the number of fraudulent transactions.

• Increasing sales: Shweta's customer service skills can help you increase sales by providing a positive customer experience. When customers are satisfied with the service they receive, they are more likely to return and do business with you again. She can also help you develop and implement customer loyalty programs, which can encourage customers to spend more money with your company.

• Building a strong team: Shweta's leadership and mentoring skills can help you build a strong team. She is skilled at setting goals, delegating tasks, and providing feedback. She can also help you create a positive team environment where employees feel valued and supported.

Shweta Pandey is a highly skilled and experienced customer service and risk management expert. She is passionate about her work and has a strong results-oriented mindset. She would be a valuable asset to any organization.